RIPPED OF 8O YEAR OLD PARENTS
My Parents wanted to retire on my farm in Greene County, Pa. They went to Clayton homes in Jan. 2010 and put a deposit on a home. In April the salesmen "Jerry" calls me and said the contract expired and my parents needed to sign a new one. (When actually they were the home show, and sold out to clayton homes this is why he needed a new contract)I asked Jerry if I needed to be there and he said no because it was just the same one as before.
After my parents came back I looked at the new paper signed and Jerry raised the price of the house by $4,280.00 because of a "lumber surcharge".
After the closing in early June, we was told the house would take 2-3 weeks to build, and after delivery, 1 week for them to complete their work. The house was delivered at the end of July, (7 weeks) and it is now the end of Oct. and they are still not working on it. My parents are living out of boxes. The siding is falling off, and the skirting looks like 4 year olds put it up. Windows were put in wrong, wrong appliances, wrong cabinets which were falling apart. Front door banged up, wall panels broken. After they worked on it for a month, actually 3 days that month, I handed them 2 full pages of things needing fixed.
Also the model my parents looked at on their Morgantown lot was a "special Edition" home and was not told that, they thought they were getting that home, instead the got the model with all the cheapest materials even though they ordered $18,000 worth of upgrades. 1 upgrade was window blinds, Clayton ordered the wrong size, so they hung them anyway screwed into the walls instead of the window seals. The windows are the cheapest I have ever seen, and I have been a contractor for 27 years. The shingles were wrong, instead of 30 year, they are 20 year 3 tab.
My parents signed the 2nd draw for $67,000 a month ago, not one person has been back out to do work since then. I come home yesterday and see the skirting fell off 2 sides from a small storm we have had.
I am contacting my lawyer today, do not buy from this company, Jerry the salesman, and Keith the mgr. will do nothing but lie to you. One bright spot from this Company is their service mgr. Ray. He seems to be the only honest one, but he works by himself, he does all he can, but they will not hire him any help.
Please save yourself the trouble, and buy from somewhere else, this company is not worth it for the money. The houses are junk, and the service is the worse I have ever seen anywhere!!